Privacy Policy

Privacy Policy

Effective Date November 2024

At iPost, we are strongly committed to protecting your data rights and are dedicated to maintaining best practices in data protection and privacy.

We periodically update our Privacy Policy and reserve the right to change the provisions of this Policy at any time to ensure we maintain best practices of privacy protection.  If you are a client of iPost then you will receive notice when this Privacy Policy is materially updated. Your use of this website or any iPost Platform constitutes consent to this Policy and to any changes in this Policy in effect on the above stated “Effective Date” of such use. If you have any questions or concerns with the Privacy Policy, please contact the iPost Privacy Team at privacy@ipost.com.

This Privacy Policy describes your rights to access your personal information as well as how iPost collects, uses and shares personal information of users of the website you are currently visiting, users of any iPost Platform, and recipients of communications from any iPost platform. If you are a California resident you may have additional rights. Please read the California Disclosures and Notice section of this policy.

Scope
This Privacy Policy is applicable to the processing of information collected by iPost when you:

  • Visit and interact with our website;
  • Receive communications from us or otherwise communicate with us;
  • Use our products or services where we act as a controller of your personal data;
  • Are employed by a customer of iPost and where your personal information has been shared with us in our role as a data controller;
  • Apply for employment with us.

iPost offers multiple services to its customers and clients where iPost acts solely as a service provider or “Data Processor” (defined by GDPR as an entity processing personal information on behalf of a Data Controller) and the customer or client acts as the “Data Controller” (defined by GDPR as an entity determining how and why personal information is used).  When iPost acts as the Data Processor, the privacy statement of our customer, the Data Controller, and our agreements with such business or entity may govern our processing of your personal information in addition to this Privacy Policy. If you are an end user of one of our customers whose personal information we process and you are seeking to exercise your rights under applicable data privacy laws, please contact our customer directly or iPost at privacy@iPost.com.

Personal Information and How it is Collected and Used
Personal information is information that can identify you as a specific individual, such as name, phone number, and email address.  It may also include other information such as demographic information, IP address or cookies.

Personal information is collected through your interaction with our website. A few examples of data we are collecting are:

If you request a demo, you may be asked for your contact information; If you apply for a job with iPost, you may be asked to provide detailed personal information for the purposes of hiring.  iPost may also interact with your personal information on behalf of our customers whom you have provided your information to. If you receive a communication from an iPost platform we may track that you opened an email, or clicked on a link in the communication and register the associated data such as date/time, browser, computer platform, email client, location and IP address.

Some information is collected automatically when you visit our website such as your IP address, the URL of the site you visited before coming to the iPost website and information about your activity on our site. Additionally, we, or an authorized third party may collect information from you while on our site through the use of electronic tools like cookies, pixel tags, and log files.

Cookies
Our website also utilizes “cookies”, to remember your information and improve your experience on our site. A cookie is a small file stored on a web browser user’s hard drive containing information that is placed there by a website. iPost presently uses a third-party web analytics system which uses cookies on this website. These cookies are used to identify the popularity of web pages and the path visitors take through our site. You may be able to adjust your browser settings to manage your cookie preference. If you reject cookies, you may still be able to access our site but the functionality may be limited.

The iPost Platform has a feature that may install a tracking cookie on our customers website that allows the tracking of our customer’s contacts website activities to be captured for marketing purposes.

Customers of iPost may elect to use cookies on their own websites, some portions of which may be hosted on iPost servers. iPost is not responsible for the use of such cookies and may have no information about them. If you are concerned about the use of cookies in your web browser, you may adjust the settings of your web browser to selectively accept cookies or reject them entirely.

Tracking pixels
Tracking pixels (also known as “web bugs”) are small, typically transparent images on a web page that have special names which permit the loading of the web page to be tracked by a web server. We use tracking pixels both on our website and in HTML emails. The tracking pixel in HTML emails we send are designed to detect if the email is opened and collects other information including date/time, IP address and information about the User Agent, Email Client, and Operating System. Some of our clients may use tracking pixels on forms that we host on our web servers, and some of those tracking pixels may be linked to tracking services hosted by third parties. Please see our clients’ and the third parties’ privacy policies for information about such tracking pixels.

Log Files
We may use IP addresses and other obtainable information about the user to analyze trends, administer our service, track users’ movement, and gather demographic information for both aggregate and specific marketing uses.

Links
This website contains links to other websites including social media features, such as links to Facebook, LinkedIn and Twitter pages. Please be aware that iPost is not responsible for the privacy practices of other sites and they may differ from ours. We encourage our users to be aware of when they leave our site and to read the privacy statements of every website that collects personally identifiable information. The iPost platform may track links that occur in communications such as email, SMS, and push notifications. This data is used on the iPost Platform(s) to report on the activities and are used for segmentation of contacts and other marketing related activity.

Partners Services
iPost may partner with other businesses or entities to provide specific services for customers. When a customer signs up for these services, we may share names and other contact information that is necessary for the third-party to provide these services. Any such partnership activity will comply with the relevant privacy statement depending on which party is the Data Controller and any agreements with the partner business or entity will govern our processing of your personal information.

iPost may use the information we collect in the following ways:

  • To provide requested information about our services
  • To respond to your questions, concerns and inquires
  • To send marketing communications or iPost news updates
  • For the internal purposes of monitoring the performance of our site and track users’ activities for use in gathering aggregated demographic information to improve the site.
  • For general marketing activity
  • To optimize the iPost Platform and Website
  • To optimize overall email deliverability and performance

We may also collect personal information from you if you apply for employment with us.  This data may include your name, email, phone number and any information you voluntarily disclose in your resume and cover letter. This information may be used to correspond with you and review your application for employment. Please see our Recruitment and Employee Privacy Policy for further details.

Data Retention
Unless you specifically ask us to delete your personal information, we retain your personal information as long as it is necessary to fulfil the purposes for which we collected it.  However, even if you request a deletion, we may be required to maintain your information for as long as necessary to:

  1. comply with our legal or regulatory compliance needs (e.g. maintaining records of transactions you have made with us);
  2. to exercise, establish or defend legal claims; and/or
  3. to protect against fraudulent or abusive activity on our service.

There may be occasions where we are unable to fully delete, anonymize, or de-identify your information due to technical, legal, regulatory compliance or other operational reasons. Where this is the case, we will take reasonable measures to securely isolate your personal information from any further processing until such time as we are able to delete, anonymize, or de-identify it.

Your Right to Access Your Personal Information
You may have a right to access your personal information that iPost has collected through the website under applicable privacy and data protection laws including: Requesting access to your personal information that we have about you. Requesting correction of any incomplete of inaccurate personal information. Requesting deletion of your personal information.  You may also request that we do not use your personal information for marketing purposes (opt-out) or may request that we restrict processing of your personal information (will be treated as an opt-out).

If you have any inquires or wish to exercise any of your rights described above please email our Privacy Team at privacy@ipost.com, or call (415) 382 -4000. You may also contact us via mail at: 63 Bovet Rd. Ste.#405, San Mateo, CA 94402. Please include first name, last name, and email address and/or mobile devise number. We will comply with your request as quickly as commercially possible but not longer than 30 days. We may need to retain some of your information to fulfill legal obligations.

iPost as a Data Processor sometimes has limited ability to access data our customers submit to our Platform. We advise you to contact our customer directly to exercise your rights. However, we will try to assist you. If you wish to limit or delete the use of your data, please provide the name of the iPost client who submitted your data to our service (e.g. the sender of an email) in addition to the above identifying information.  We will then contact that customer and assist them in responding to the request.

Information Sharing
iPost will only share your personal information with third parties in the following circumstances:

  • With your consent
  • To fulfill a legal obligation when we believe, in good faith, that the disclosure is required or permitted under law. For example, to cooperate with regulators or law enforcement authorities or to resolve consumer disputes
  • To protect our own rights including enforcing our own policies, contracts, and terms of use
  • With service providers or partners.We may share personal information with our service providers who provide services on our behalf for the purposes described in this Privacy Statement. Service providers or agents are required to implement reasonable privacy and information protection controls to maintain the privacy and security of information provided to them consistent with the privacy practices outlined in this Statement. Service providers may include companies that assist us with our advertising, marketing and sales efforts, help us with our technology offerings (such as a hosting, security, industry email deliverability, email validation, honeypot and spam traps avoidance, habitual complainers, and/or anti-fraud providers) and help us run and optimize our business.
  • iPost does not consider Personal Identifiable Information (PII) to encompass the following: delivered status, bounce status, open or click event timing. iPost may share this none PII to improve overall industry email deliverability and decrease overall spam and unsolicited messaging.
  • For mergers and acquisitions.If we are involved with a merger, asset sale, financing, liquidation, bankruptcy, or the acquisition of all or part of our business to another company, we may share your information with that company and its advisors before and after the transaction date.

For legal reasons. We may share your information with third-parties for legal reasons without your consent, and as permitted by law, including:

  • When we reasonably believe disclosure is required in order to comply with a subpoena, court order, or other applicable law, regulation or legal process
  • To protect the rights, property, or a/an iPost Platform(s), safety of our customer or others.
  • To protect or defend against attacks
  • To enforce, remedy, or apply our Terms of Service or other agreements
  • To prevent fraud, cybersecurity attacks or illegal activity
  • For debt collection
  • With regulatory agencies, as necessary to help detect and combat fraud and/or protect our customers, users iPost Platform
  • For increased email deliverability

Security
We protect the confidentiality and security of your personal information. iPost follows industry standards in protecting your personal data and data entrusted to us by our clients. If there is a data breach of your personal information, we will notify you within 72 hours of first becoming aware of the breach.

Collection and Use of Children’s Personal Information
This site and our services are not intended for or directed to children. We do not knowingly collect personal information from children. If you believe we may have information from a child, please contact us for deletion.

If you have any inquires or concerns regarding this Privacy Policy, please email our Privacy Team at privacy@ipost.com, or call (415) 382 -4000. You may also contact us via mail at: 63 Bovet Rd. Ste.#405, San Mateo, CA 94402.

 

California Addendum:

This Privacy Notice for California Residents supplements the information contained in the iPost Privacy Notice. This notice may not apply when we are acting as a service provider or data processor and processing personal information on behalf of our customers.


The California Privacy Rights Act (CPRA) requires that we inform and create pathways for California residents to exercise their privacy rights under the law, and to fulfill those consumer privacy rights regarding their personal information. These rights are only applicable to California residents. The CPRA also requires businesses to disclose whether they sell Personal Data. iPost does not sell Personal Data.  In certain instances, we may share Personal Data with third parties if those third parties are authorized service providers or business partners who have agreed to our contractual terms regarding their retention, use and disclosure of this data. iPost may share information that is not considered PII including email deliverability information (delivered status, bounce status, open, and click telemetry/signals to improve overall industry email deliverability and decrease overall spam and unsolicited messaging).

Your rights include:

  • Right to notice: the right to be informed about collection, disclosure, and sale of personal info, including: the personal info collected; the categories of personal info disclosed or sold; the categories of sources of personal info and categories of third parties to whom that info is sold or disclosed; the purpose of collecting or selling personal info; and a description of the consumer’s rights.
  • Right to access: the right to request the specific pieces of personal info that iPost has collected about you; the categories of personal info we collected; the sources used to collect the personal info; the business or commercial purposes for collecting that info; and the categories of third parties with whom we share their personal info.
  • Right to data portability: the right to obtain copies of your personal information in a readily usable format that’ll allow them to transmit the information from one entity to another.
  • Right to correct: the right to correct the personal information we have collected about you when it is incorrect under certain circumstances
  • Right to limit use and disclosure of sensitive personal information:
  • Right to delete: the right to request that we delete the personal info that we have collected from you under certain circumstances.
  • Right to Equal Service and Price: the right not to be discriminated against for exercising any of these rights

The CPRA requires that we inform you of the categories of Personal Information Data, Sources of Personal Information and Business Purposes where we may use your Personal Data

Personal Information Data Categories that iPost has Collected in the Last 12 Months:

  • Personal identifiers: Real name; telephone number; email address; postal address; account name; online identifier; device identifier; IP address,
  • Commercial Information: services and products purchased and information relating to use of our services
  • Professional or Employment information: title; salary; employment files; education and qualifications; references
  • Geolocation data: any information used to identify your physical location
  • Communications, recordings, images: audio, electronic, visual
  • Inferences: any derivation of information, data, assumptions, or conclusions drawn from any of the above categories

Sources of Personal Information

  • We obtain your personal information when you provide it to us (e.g., applying for employment, in the course of employment, when you contact us via email, contact form from our website, via telephone or other contact means)
  • We receive your personal information from third parties who provide it to us (e.g., our clients, third party data append, business partners, third parties whom you direct to share information with us)
  • We may collect or obtain personal information when you visit our website or use our technology platform or use any features or resources available on our website or technology platform. When you visit our website, your device and browser may automatically disclose certain information (such as device type, operating system, browser type, browser settings, IP address, language settings, dates and times of connecting to a website and other technical communications information), some of which may constitute Personal Data
  • We may obtain personal information from public sources and third party data providers

Business Purposes for Use of Personal Information

We may use or disclose personal information about you for one or more of the following business or commercial purposes:

  • Providing Services: to provide requested services to you
  • Marketing/Prospecting: communicating with you via any means (including via email or text message) subject to ensuring that such communications are provided to you in compliance with applicable law; and maintaining and updating your contact information where appropriate
  • Operation of our Website: operation and management of our website; providing content to you; displaying advertising and other information to you; and communicating and interacting with you via our website
  • IT operations: management of our communications systems; operation of IT security; and IT security audits
  • Security: electronic security (including login records and access details, where you access our electronic systems)
  • Investigations: detecting, investigating and preventing breaches of policy in accordance with applicable law
  • Legal compliance: compliance with our legal and regulatory obligations under applicable law; enforce the terms of the services agreement, acceptable use policy and any other agreements
  • Improving our products and services: identifying issues with existing products and services (including industry email deliverability); planning improvements to existing products and services; and creating new products and services
  • Risk Management: audit, compliance, controls and other risk management
  • Fraud prevention: detecting, preventing and investigating fraud
  • Aggregate information we receive from you and third parties to help understand individual needs, customize our services and offerings, and provide better service

Disclosure of Information
Categories of Third Parties to Whom Personal Information is Disclosed

  • You and your empowered representatives
  • Network/System and company security
  • Accreditation bodies
  • Governmental, legal, regulatory, or other similar authorities and/or local government agencies, upon request or where required
  • Other third parties to comply with legal requirements such as the demands of applicable subpoenas and court orders; to verify or enforce our terms of use, our other rights, or other applicable policies; to address fraud, security or technical issues; to respond to an emergency; or otherwise to protect the rights, property or security of our customers or third parties
  • Any relevant third party acquirer(s), in the event that we sell or transfer all or any relevant portion of our business or assets (including in the event of a reorganization, dissolution or liquidation).
  • Service providers and vendors, partners, authorized users within your organization

How to exercise your rights under CPRA

Please submit a data access request by:

  • Emailing privacy@ipost.com with subject line “Data Request”
  • Calling (415) 382 -4000
  • Or mailing us at: 63 Bovet Rd. Ste.#405, San Mateo, CA 94402

Please include first name, last name, and email address and/or mobile devise number. We may need to retain some of your information to fulfill legal obligations.

Employees (Past and Current)

Past and current iPost employees may submit a data access request by:

  • Emailing privacy@ipost.com, with subject line “California Former Employee Data Request”
  • Calling (415) 382 -4000
  • Or mailing us at: 63 Bovet Rd. Ste.#405, San Mateo, CA 94402

Please include first name, last name, and email address and/or mobile devise number. We may need to retain some of your information to fulfill legal obligations.