Episode 2 of Email Never Sleeps

In a crowded digital inbox, franchise email marketing has the power to bridge the gap between national brand integrity and localized customer engagement. In Episode 2 of Email Never Sleeps, Andrew Kordek, iPOST, is joined by franchise marketing expert Amy Dill-Amoss from Alliance Franchise Brands to break down what truly works in email for franchises today.

Why Franchise Email Marketing is Different

Franchise marketing is uniquely layered. It operates in a duality—corporate brand messaging needs to be upheld, while individual franchise owners must localize communication to drive business. Amy shares her hands-on experience overseeing email marketing for 700+ franchise members, highlighting the massive need for:

  • Scalable customization within a single email deployment
  • Localized brand integrity, ensuring consistency while enabling personalization
  • Flexible email platforms that support dynamic fields for address, contact info, and calls-to-action

“We’re not creating 700 separate emails. We’re creating one, intelligently personalized email that performs for 700 brands at once.”

The Value of Good Data (And the Cost of Bad Data)

Data is the backbone of every campaign. Amy emphasized how stale or inaccurate lists can damage deliverability and performance. Her recommendation?

  • Update customer lists monthly
  • Collect data in-store with a clear value exchange (e.g., loyalty rewards, exclusive deals)
  • Train staff on how and why data collection matters

Notably, clean data enables better personalization—a key performance driver in both transactional and brand-focused emails.

Newsletters That Actually Work

Franchises seeing success with newsletters focus on hyperlocal storytelling:

  • Featuring local nonprofit partnerships
  • Highlighting custom signage or graphics from real customer jobs
  • Showcasing employees, pets of the month, or even customer testimonials

Consistency matters too: sending at the same time each month builds anticipation. And yes—these personalized newsletters often drive revenue indirectly through brand trust and top-of-mind awareness.

The Metrics That Matter

Franchisors still ask for traditional KPIs like open and click-through rates, but Amy tracks more than that:

  • Unsubscribe rates segmented by time on list
  • Content-level click tracking to gauge interest by topic
  • Newsletter-triggered conversations at the point of sale

“A customer walks in and says, ‘I saw your newsletter and loved that story.’ That’s ROI that doesn’t show up in Google Analytics.”

Email Copy That Connects

Copywriting in franchise marketing must walk a fine line—corporate polish with a local voice. Andrew and Amy agree on the key principles:

  • Be concise and clear: two to three lines, a button, one great image
  • Avoid humor unless it’s on-brand and localized
  • Tie visuals and text together to create cohesive, purposeful messaging

Takeaways from the Experts

Amy’s advice to franchise marketers? “Start with clean data and keep it updated.”

Andrew’s mantra? “Avoid complacency. What worked six months ago won’t carry you forward. Test, iterate, and keep evolving.”